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Wilsons

1.0/5 from 2 reviews.
1.0

Appalling customer service

My wife ordered an Abarth 595 from Wilsons on June 6th 2022, through the motability scheme. It was all accepted and signed for on that date. In mid June Abarth left the motability scheme, which shouldn't affect the out come of our contract... Except for the fact that despite a phone call the following Monday from wilsons that the order had been sent through they actually SAT ON THE PAPERWORK FOR A MONTH only submitting it at the beginning of July. Fast forward to now 5 months later, We received a phone call THIS WEEK from Wilsons informing us very sheepishly that Abarth are refusing to honour said contract as by the time they received our order they'd left motability. LIVID does not come close.
879 days ago
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Appalling customer service
My wife ordered an Abarth 595 from Wilsons on June 6th 2022, through the motability scheme. It was all accepted and signed for on that date. In mid June Abarth left the motability scheme, which shouldn't affect the out come of our contract... Except for the fact that despite a phone call the following Monday from wilsons that the order had been sent through they actually SAT ON THE PAPERWORK FOR A
Dishonest company - please avoid!
I bought a used Fiat LD14FWK from Wilsons, Epsom in July 2016. The car turned out to have two faults. This was confirmed by an independent inspection. Wilsons offered to fix one fault, but failed to mention the other fault. The independent engineer told them in his report that both faults required attention. I had to threaten court action to get a part refund. Wilsons withheld £500 because I had "
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