RH

Richard Hardie

2.5/5 from 2 reviews.
1.4

BUYER BEWARE

Zero stars……..

Bought a used car from the Southwick, Sunderland branch and have had no end of trouble since. Was told the car had been serviced and would be cleaned before pick up. When we collected the car, it had obviously only been given a cursory jet wash but the light was fading so didn’t really check. Our son is a mechanic and checked over the car the following day. He found two things that would fail an MOT, the engine coolant was empty and there was nothing in the screen wash, so it had obviously not been serviced. The car hadn’t been properly cleaned and there was even blood splatters on the inside ceiling of the car. We took the car back to the dealer where we were told, ‘no problem we’ll book it in to have the work done’. We did that but they couldn’t do it for a couple of weeks. When we turned up to have the work done, the dealership had changed hands and was no longer Richard Hardie but Arnold Clarke and was told they had nothing to do with us anymore as a customer and would need to contact eith
434 days ago
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Customer Service
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Value
Vehicle quality
Overall Rating
BUYER BEWARE
Zero stars…….. Bought a used car from the Southwick, Sunderland branch and have had no end of trouble since. Was told the car had been serviced and would be cleaned before pick up. When we collected the car, it had obviously only been given a cursory jet wash but the light was fading so didn’t really check. Our son is a mechanic and checked over the car the following day. He found two things that
Poor after sales service
Bought a pre reg car in Nov last year , have made several phone calls trying to chase up things that were to be sorted out i.e. Rubber car mats , no return calls after 3 messages left . Spoke to sales manager last week who said 'leave it with me I'll sort it ' no phone call ! I will be taking this higher after being very courteous to this team it's getting me nowhere . Very poor after sales ser
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