DWS

D W Smith Motors

1.0/5 from 2 reviews.
1.0

Aggressive and unhelpful

I bought a BMW 3 series from Den in October 2023. In order to take it away on the day I chose not to have it serviced. When the brakes failed a few weeks later, I put it down to bad luck and paid for the fix myself - the extra warranty that I'd been sold didn't cover it.

The car failed its MOT in January 2024 for emissions and a missing catalytic converter - a straight pipe had been welded on instead. I went back to Den and he went on the attack straight away, claiming that I had removed it myself, or that it had been stolen, and criticising the garage that had failed the car - anything to avoid responsibility and having to pay. It was obvious that Den had sold me a car which wasn't road-worthy, and obviously I hadn't modded the car myself then taken it to an MOT.

I asked Den to repair and re-MOT and he reacted angrily by text and threatening phone calls. He felt that he had no obligation to repair and again was very angry when I reminded him of his obligations under the Consumer Rights Act 2015.

After a l
358 days ago
D W Smith Motors banner
Product Knowledge
Professionalism
Customer Service
Value
Vehicle quality
Overall Rating
Untrustworthy, unprofessional, unimpressed!
Purchased a 'mapped out ad blue delete' Vivaro LWB (DS68CVB) with numerous other faults. *** Untrustworthy, sits outside your house, takes your money and ignore you *** Don't be fooled... Den - owner said he would not allow me to purchase the van on finance (pre arranged 3rd party) without directly and personally paying him a deposit of £500.00 because he did not trust them (connect me ca
By Urbynwyldcat 124 days ago
Full Review
Aggressive and unhelpful
I bought a BMW 3 series from Den in October 2023. In order to take it away on the day I chose not to have it serviced. When the brakes failed a few weeks later, I put it down to bad luck and paid for the fix myself - the extra warranty that I'd been sold didn't cover it. The car failed its MOT in January 2024 for emissions and a missing catalytic converter - a straight pipe had been welded on ins
By AAU 358 days ago
Full Review
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