Do not buy from Caffyns in Brighton
I love my A3 Audi which was purchased in September 2016. The salesman was fantastic. But beware the after sales service at Caffyns in Brighton. It is truly awful. I have had nothing but bad service and dealings with them. They have never offered me a courtesy car, nor a lift when bringing my car in, despite me seeing a notice on the service desk. Also, having had problems with the ACC not working, it has been back to them 3 times for repair in spite of their initial diagnosis of the problem, on each of these occasions it has come back not repaired. I was not offered a lift nor a courtesy car on these occasions either. Having spoken to the service manager and the under manager of the branch I have had no satisfaction at all, only justification of their attitude. Very bad indeed and disappointed. My friend brought form Audi Worthing and has been very happy with the after sales service.
audia3
2018-01-25