The customer service we received at the specialist cars BMW in Stevenage was truly awful, well below the standard of what should be expected from a BMW-approved dealer. We brought our BMW for a recall, left it there in the morning and agreed when they offered a courtesy service wash. What a mistake.......When we left the car the paint work on the bonnet was in excellent order. When we collected t

Couldn't do a simple job of replacing a rocker cover gasket in spite of four visits. Took to an independent German cars garage who found the rocker cover had been distorted probably by Specialist Cars who attempted to mask the problem with copious quantities of silicon sealant. Refunded their cost of repair but would not take responsibility for a new rocker cover - £200+