NC

Ng15 Cars

2.6/5 from 15 reviews.
1.0

AVOID LIKE THE PLAGUE

I assure Autotrader that if there was an option to give absolutely no stars then NG15 Prestige Car Centre are definitely worthy of such. Please be advised that this dealership is anything but - it is a complete fraud. Do your research and look at other reviews on other websites, the reviews that are seemingly five-star are questionable.

I was assured by the owner that my deposit was, in his words, "100% refundable, mate"; and, upon researching more into the dealership, I felt uncomfortable going ahead with any transactions. I was met with abuse and barbaric insults when asking for my deposit back (a fair sum of money). I threatened legal action, but I subsequently found out that it would cost me more to take them to court than what my actual deposit came to. Additionally, my phone recordings would not stand up in court due to some type of law. However, I have informed the Action Fraud team and the local police about their misconduct, and will send the recordings to them soon. AVOID
2636 days ago
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Customer Service
Vehicle quality
Product Knowledge
Value
Professionalism
Overall Rating
Ridiculous behaviour
I bought a car and traded my old car in. They make you give a £25 deposit so you can send them the log book for it… well I did this and got confirmation that they received it but never the £25 I paid. I’ve spoken with the member of staff multiple times and the owner, still this issue can’t be sorted. (How ridiculous is that, 5 months later). All I get is ”oh I’ll get back to you””I’ll sort it in t
By DenDen 380 days ago
Full Review
Don't bother
Full of lies and say anything to push for the sale. Faulty cars are not repaired but done as little as possible to clear the dash of a fault to keep them going until past the three month warranty period. I really wish I hadn't foolishly been pushed in the sale and believed all the robust I was told which now they completely deny ever saying.
By What have I done? 2346 days ago
Full Review
Any good reviews on here have been written by themselves
Terrible service. Bought a VW Passat which developed issues almost instantly. Took it back and they cleared a code without actually fixing any issues. Apparently engine sensors don't come under the 3 month engine and gearbox guarantee. Try to wriggle their way out of everything. Avoid like the plague.
By Pavan 2421 days ago
Full Review
Awful lies
Told the owner I’ll leave bad reviews now he said he will just write 5 more good reviews to counteract it.... Made several calls to arrange a viewing of a car. 10 minutes before I left to travel 3 hours I said is there anything that doesn’t work no they say. I arrive after 3 hours on the road sat in the car for sale first thing I tried was the on board computer..... doesn’t work! He said he only f
By Neal86 2492 days ago
Full Review
Very professional and knows the industry to help in choice of ca
Assisting in the buying process - no pressure in a sale. It's down to you for the final decision. And for this, I would recommend this dealer definitely to family, friends or anyone looking for a car.
By mdw2011 2562 days ago
Full Review
Trust these reviews - I did not and wish I had!
Bought a Mercedes ML couple of months ago and had nothing but issues since. Dealt with the supposed business owner, who assured me that the vehicle had been serviced and checked over by themselves... even gave me a check list of all items which they confirmed where in good condition. Found out a month later, although he had stamped the service book, the service was never carried out. 1 wee
By Pissed off purchaser 2597 days ago
Full Review
Should have paid attention to other reviews
Bought a Mercedes ML couple of months ago and had nothing but issues since. Dealt with the supposed the business owner, who assured me that the vehicle had been serviced and checked over by themselves... even gave me a check list of all items which they confirmed where in good condition. Found out a month later, although he had stamped the service book, the service was never carried out. 1
By Pissed off purchaser 2597 days ago
Full Review
AVOID LIKE THE PLAGUE
I assure Autotrader that if there was an option to give absolutely no stars then NG15 Prestige Car Centre are definitely worthy of such. Please be advised that this dealership is anything but - it is a complete fraud. Do your research and look at other reviews on other websites, the reviews that are seemingly five-star are questionable. I was assured by the owner that my deposit was, in his w
By Csmith16 2636 days ago
Full Review
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