Motortrust

1.0/5 from 9 reviews.

1.0

Unhappy buyers

The car purchase was successful. The problems started when picking up the car. Missing equipment such as an EV charger, an EV charging cable, and a tow bar were taken from other cars and given to me. Then I found out that I had to pay an additional £199 for car check on top of the price of the car. I would like to mention that I did not order such a service. The seller said everyone had to pay it. You have to be careful because the price of the car in the advertisement is different from the one you have to pay. Then, when picking up the car, my mistake was not checking the second car key. At home I noticed that the extra key was not for my car. I contacted them but they said they received such a set from the previous owner and now it is my problem. The sellers care about you until you sign the papers, then they don't give a damn about you. I have not received any response to my numerous messages. I had to inform my insurer that the seller delivered me a car with one car key. To sum up: if you have to buy a ca

DanielS 394 days ago 2024-04-01

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Professionalism

Customer Service

Value

Product Knowledge

Vehicle quality

Overall Rating

AVOID

Horrendous. Unfortunately cannot give 0 stars. Travelled 230 miles to collect car from thr Preston branch. Drove fine home and its gone downhill from there. Purchased car in October and waited until end of …More

By AStirling 50 days ago

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Approach with extreme caution and a winning lottery ticket

When it comes to car salesman, there are crooks and conmen and then there’s the worst of the lot - MotorTrust UK. Avoid. Like. The Plague. If you want to line the pockets of various car mechanics with thousands and thousands of extra pounds - READ ON. We bought our car in cash exactly a year ago - it’s been nothing but stress and expense since the day we drove it away. The first issu

By erinlouiseleahy 117 days ago

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Unhappy buyers

By DanielS 394 days ago

Full Review

Do not trust this company

Do not buy online from this company. On the plus side, the salesman, Carl was outstanding, and has continued to be very helpful, which is much appreciated as I sort out the debacle they created. Firstly , the car i ordered was not what was advertised. I got it delivered, and had it not been delivered by contractor, would have returned/ refused to accept it on the spot. There was a

By Louise. Walterson 797 days ago

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Trader or thief?

After leaving the deposit for the car and waiting for the logbook to arrive l assured they would call me. When l call back they tell me they don't know where the car is and logbook had not arrived. He promised that deposit will be refunded next Monday, three months are gone and now l have been told it will not. I feel they lie to you and steal from from you and are simply day light thiefs, crimina

By Oni 2814 days ago

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I would recommend anybody

Original review source: Google+

recently purchased a audi a4 from these guys and it has been fantastic I would recommend anybody to buy a car from them there service is a1 brilliant service guys

By Google+ user: Mark Kelly 3804 days ago

Full Review

Avoid

Original review source: Google+

AVOID AVOID AVOID. TOTAL RIP OFF CON MERCHANTS. I AM NOW STUCK WITH £9K OF BMW THAT IS UNSAFE TO DRIVE AND POTENTIALLY LETHAL. REPORTED TO TRADING STANDARDS, WATCHDOG AND CITIZENS ADVICE. I SHALL SPEND EVERY WAKING HOUR ON THIS UNTIL I GET MY MONEY BACK. THESE PEOPLE NEED TO

By Google+ user: bigdave ofdevon 3811 days ago

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Problems

Original review source: Google+

Bought a car off them, found later that day that the car had a minor issue that being the indicators wouldn't auto cancel after use. Had them take a look, whilst they had my car, they put 80 miles on the clock, but fixed the indicator cancelling. However on the night i pi

By Google+ user: Adam White 4084 days ago

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