One star is generous
I am extremely disappointed with the service I received from Birchwood Motor Centre. I placed a deposit on a vehicle, under the clear expectation that it would be secured for me. However, despite this, the dealership went ahead and sold the car to someone else without informing me.
To make matters worse, when I asked if the car was ready, I was falsely told that it had an issue with the boot and was booked into Kia for repairs. This was clearly a lie, as the car was then sold to another customer. Such dishonest behaviour is completely unacceptable and demonstrates a serious lack of professionalism and integrity. Additionally, I was promised a loan car until another vehicle was sourced, yet when I asked about it, this promise was not upheld.
This situation has left me without a car, which has been incredibly difficult given that I have a young family. The lack of accountability and care shown by Birchwood Motor Centre has caused significant inconvenience and stress, and I would strongly caution others a
Laura200012001
2025-05-03