BMW

Big Motoring World

4.1/5 from 218 reviews.

1.0

Car broke down after 4 days. Warranty company offered 40% of the

I purchased a vehicle on 17.08.24. On the 22.08.24 it broke down. The vehicle was covered by a 3 month warranty. The warranty company arranged a tow truck and asked me to take it to my local garage. I took the car to the only garage which accepted warranty work and had immediate availability to look at the car. Garage confirmed the car needed a starter motor. Warranty company offer to pay 40% of the cost and said I pay the rest. They argued that the part can be bought on Europarts for a ridiculously cheap sum. This is totally untrue. The cheapest part was more than double what they offered.

I called and emailed their after sales team, who replied with an automated email saying I would hear from them in 5 working days. After 5 days and no response, I called again and the case was 'escalated' but still no response.

Absolutely diabolical after sales service. Will never use this company again!

If I could give them no stars - it would still be too many!

Steer clear!

Nikki 603 days ago 2024-09-02

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Overall Rating

Two tyres faulty, like pulling teeth!

Flagged tyre pressure issue on test drive in Norwich, was told the mechanics checked it before we left so drove home (2.5hrs away) and 15 mins down the road a warning light came on saying “tyre pressure sensor malfunction”. Logged this immediately on their app, this was 4 weeks ago now and still no resolution. Was then told to go to a Halfords autocentre for a tyre check. This came back with a

By Ollie1992 Today

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Experience of car purchase

Good easy experience no hard sell felt salesperson listening to what i said has I've worked in motortrade for 35 years that made a great change came away thinking i would go back

By Stephen Griffiths 203 days ago

Full Review

Good experience

We had a good experience with Big Motoring so far. We bought our dream car with their help. The car is still perfect after more de 6 months. So far we have no complaints. When we bought the car every employee was very nice with us, answered every question we had, explained the process very well. We were very happy with our sales guy, very passionate, nice and helpful.

By Cristian 203 days ago

Full Review

Never use this dishonest company!

Please join Facebook group BIG MOTORING WORLD COMPLAINTS- UNOFFICIAL A group dedicated to bringing awareness of the underhanded sales tactics employed by this company. Around 5000 unhappy members and growing daily. AVOID AVOID AVOID AVOID!!

By Scooby250 405 days ago

Full Review

Please read all 1* reviews not the fake 5* they pay staff £5 for

Please join Facebook group BIG MOTORING WORLD COMPLAINTS a friendly group of like minded people who have had negative dealings with BIG MOTORING WORLD. There is plenty of help and advice. Has over 1000 members and growing daily. Terrible company to deal with. Cars are junk. Hard sell on worthless products. Absolutely no aftersales service. The list is massive.

By Wrx250 562 days ago

Full Review

Terrible experience

Car broken down just after 40 days ! Still in their garage now for a new engine i only whish their give my money back and finish with this torment. Please anyone reading this dont step your foot at their shops save your self alot of hassle and stress.

By Luana Freeman 592 days ago

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Car broke down after 4 days. Warranty company offered 40% of the

By Nikki 603 days ago

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Do not buy- dishonest company/ safety concerns/ poor quality ca

I absolutely do not recommend purchasing from big motoring world, do not waste your hard-earned money and risk getting caught in a back and forth with these people. 100% recommend buying elsewhere. This will be a long review but feel everyone should be fully aware of the type of company they are considering purchasing from and the quality of cars they offer. I bought a seat Ibiza from big mo

By Mish 659 days ago

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