Dreadful after care
Very disappointing experience with Henson Group.
I purchased a van from Henson Group in May, and unfortunately it has had recurring issues ever since. Despite multiple garage visits, including further visits since July, the problems have continued and the whole situation has caused significant inconvenience, disruption and additional expense.
In July, I spoke with the garage by telephone and was given an agreement regarding the warranty and the costs associated with resolving the issue. Despite that, I am still waiting for this to be honoured.
I have contacted Henson Group repeatedly by email and am still waiting for a proper response. I was told the matter was being looked into as a matter of urgency, but I have continued to be left chasing for updates.
I have tried to resolve this directly and have given more than enough opportunity for the situation to be addressed. Unfortunately, the lack of communication and the way the ongoing issues have been handled have left me extremely disappointed.
Vandriver7
2026-10-08