ECS

Eclipse Car Sales

3.8/5 from 16 reviews.
2.2

Poor after sales after having been sold an illegal car

Where to start? Eclipse kind of redeemed themselves a bit, but not to the extent that anything other than a sub-optimal review is appropriate as far as I'm concerned. I fully expect Roy, Eclipse's owner to reply to this accusing me of some sort of "attack" on his business, as it seems Eclipse love to push people in to reviewing them.....as long as they're all positive reviews (God forbid anyone should dare give a 1-star review for a poor service!). Potential customers can view their own opinion, but I'll just say, I wouldn't have spent so long writing a poor review were I not passionate about good, honest customer service, and hate people being victim of poor customer service (and being lied to).

So Eclipse Car Sales then; Some lovely cars in stock, and other customers are clearly very happy with purchases that have gone to plan and cars which are in good order. Eclipse has sorted the issues below, to what appears to be a decent(ish) standard, without quibbling, and instead accepting responsibility. As wit
Today
Eclipse Car Sales banner
Product Knowledge
Professionalism
Customer Service
Vehicle quality
Value
Overall Rating
Please be extremely wary when buying from Eclipse Car Sales.
We visited Eclipse in early March 2025 and test-drove a Skoda Kodiaq that the salesperson recommended. The car itself was lovely and well looked after, and although it didn’t quite meet our needs, a deal was agreed on the basis that Eclipse would install a tow bar, fit a reversing camera, and carry out a full service before collection. Unfortunately, this is where everything fell apart. I cannot
Poor after sales after having been sold an illegal car
Where to start? Eclipse kind of redeemed themselves a bit, but not to the extent that anything other than a sub-optimal review is appropriate as far as I'm concerned. I fully expect Roy, Eclipse's owner to reply to this accusing me of some sort of "attack" on his business, as it seems Eclipse love to push people in to reviewing them.....as long as they're all positive reviews (God forbid anyone sh
Top notch from start to finish!
Professional from start to finish, whether it was over the phone or face to face the guys there done a great job and weren’t at all pushy. They were accommodating with my situation. Noticed a minor issue with the parking sensors when I picked the car up and Paul (sales manager) immediately put a plan in place to rectify them. Thoroughly recommend!
Excellent Service
Excellent Service !!! I bought a 2010 Ford Focus Automatic last weekend and could not fault the service from Paul and his team. I bought the car without seeing it - and was so pleased when I went to pick it up. Paul went through all the paper work and was very thorough and gave lots of advice and tips. The car is lovely - so tidy and clean inside and out. I could not be happier with the ex
dodgy bmw beware
i bought a bmw from eclipse recently and had nothing but issues , on the drive home noticed something incorrect with the front left wheel it was rubbing and making noise, this resulted in me taking it to a tyre garage and having all 4 tyres changed as they were all worn and cracked in places , upon the tyres being fitted the garage had a great difficulty with the front left alloy all the screws we
Range Rover
A very good friend and work colleague who has bought several cars from eclipse recommended them to me as he was buying a new car himself from them and saw the Range Rover that I have purchased, the salesman Paul was very professional in the service I received and would definitely recommend them.
Quick and easy
From viewing the car online to test driving and purchasing the vehicle was really quick and easy! The salesman were professional and very welcoming!
Purchased a second hand car.
I bought a second hand car from Eclipse Car Sales. I had a serious fault on the vehicle after a few weeks of running it. The problem was quite complicated and took a year on and off to find the solution. The car had to go back and forth many times but they always supplied a loan car. What I want to say in this review is that they did not give up on me leaving me in a mess. They persisted at cost
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