Appalling Servicing Experience
I am not one to post negative reviews normally, as I think most people are just doing their best.
The response we have just had from the Assistant Service Manager Kashif, however, is so astonishing to me after the service we've had from Lexus Cambridge, that I feel somewhat out of options and am resorting to sharing my experience in the hope that it might prompt a better response from them.
tl;dr version is that their customer service and reliability is astonishingly bad, certainly as far as the Service side of things is concerned (we've had nothing to do with their Sales)
Here is the timeline and the response, for anyone interested in the details:
07/06/25 Car booked in for MOT and service on 13/06/25
09/06/25 Email received: appointment cancelled unilaterally by Lexus and rebooked for 26/06/25
26/06/25 Confirmation received that car is booked in
04/07/25 Health check report received
21/07/25 I call Lexus to ask why I haven’t received the MOT or service report
22/07/25
tabithamay@hotmail.com
2025-10-06