WK

WestDrive Kia

2.7/5 from 3 reviews.
1.8

Appalling arrogant and rude customer service and they STILL HAVE MY MONEY

Approach WestDrive Kia with extreme caution. I am existing Kia customer and recently agreed to buy not 1 but 2 vehicles from Westdrive. Interestingly spending £35,000 doesn't buy you anything but sarcasm and sloppy service. After several unfortunate conversations and WestDrive totally failing to call on an agreed date, we pulled out of the sale. WestDrive refused to refund the £1000 deposit and have not had the courtesy to respond to our letter, instead choosing to hide behind an automaton from national Customer Services who kept saying she was sorry but was entirely impotent. Interesting that Kia UK don't care about the representation of their brand. The sales staff at Kia can barely string a sentence together and need to go in a basic sales course. They should also remember that manners cost nothing. Perhaps they could spend some of my £1000 on some staff training and a heart. My mother is having treatment for cancer which is exceptionally stressful and I can't afford to lose £1000. Thanks Kia, for nothing.
3971 days ago
WestDrive Kia banner
Value
Product Knowledge
Professionalism
Customer Service
Vehicle quality
Overall Rating
My experience with Westdrive Kia
I had decided to purches a Kia becuse of reviews.My nearest dealership was Westdrive.I had previously spoken with Tom Smith,to arrange a viewing and testdrive.I found him to be totally professional in all areas,including securing credit.He is a great credit to himself and the dealership,for the manner in which he conducted the ehole transaction.I eill most certainly recommend Tom.
Poor after sales . Rude
I brough a car in June 2015 . Sales man (Simon ward ) very good but after 10 days the car had a fault with it took it in and explain wasn't happy but after safes didn't seem to care after plenty of phone calls by me to them as they don't seem to want to phone customers back even though we keep them in work . They are rude arrogant and very unhelpful . When you make a comment they laugh down the p
Appalling arrogant and rude customer service and they STILL HAVE MY MONEY
Approach WestDrive Kia with extreme caution. I am existing Kia customer and recently agreed to buy not 1 but 2 vehicles from Westdrive. Interestingly spending £35,000 doesn't buy you anything but sarcasm and sloppy service. After several unfortunate conversations and WestDrive totally failing to call on an agreed date, we pulled out of the sale. WestDrive refused to refund the £1000 deposit and ha
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