SET

Steven Eagell Toyota Watford

0.8/5 from 5 reviews.
0.8

Highly unprofessional

Very bad customer service. Over the phone told that they have 0% available on brand new cars. I did confirm that if they have Prius plus. I made an appointment and went to see Farooq “Sales person “ he was highly unprofessional and didn’t know what he was talking about. When I was agree to buy brand new Prius plus he did apologise and said it’s all sold out. Then he was trying to sale used Prius plus on3.5%apr. When I said ok I’ll go for it then he did apologise again and said oh i just realised that it’s sold out yesterday. This is the second time I faced very very bad experience with Steven eagell Toyota dealers. It’s look like he wants me to beg for the deal.
9 days ago
Steven Eagell Toyota Watford banner
Value
Customer Service
Vehicle quality
Product Knowledge
Professionalism
Overall Rating
Highly unprofessional
Very bad customer service. Over the phone told that they have 0% available on brand new cars. I did confirm that if they have Prius plus. I made an appointment and went to see Farooq “Sales person “ he was highly unprofessional and didn’t know what he was talking about. When I was agree to buy brand new Prius plus he did apologise and said it’s all sold out. Then he was trying to sale used Prius
Annual Service
Try to avoid that branch at Watford, rude very unorganised and they make you do unnecessary spendings. On top of that, I have a big question mark about their service, if you have to go their, ask for a video recording for the service. Also, before you leave make sure they stamp the service book as they won't respond to you easily when you leave.
Be careful they selling bed cars !!!!!!!!!!!!!!!!!!!!!
I bought Toyota Avensis 1.8 auto, They sold me very wrong painted car !!!! Front passenger door and front side are brighter than rest of this car so I'm very unhappy . I feel cheated by this dealer because they assured me was nothing painted I'd like just tell this is 2012 reg. so almost new but painted ! Please anyone be careful if decide buy car from this dealer !
Unacceptable
Day wasted test driving a car whose price had been inflated since showing interest. Deposit to hold car before test drive took three weeks to refund. Refund successful only after getting the regional manager involved. Charming salesmen but their handshakes mean nothing.
Do Not Keep Their Promise
Bought a new car from the Luton branch in 2010 and was given a number of free items. Recently found that they have charged me for everything so lied about the free offers. Also. inflated my Finance Agreement with Toyota Financial Services - both in it together to fleece their customers. Quality of car not good as the front bumper had bubbled paint and some of the bolts are beginning to rust alread
< 1 >