Agreed a deal then reneged on it. Terrible customer focus.
I agreed a deal on an M5, had the finance in place, cancelled the registration on my existing vehicle ready to swap to the new M5. Then I get an email (not even a call!) from an alleged salesman stating that they sold the vehicle the day before. Knowing full well the status of our agreed sale / deal as the salesperson was copied in on all correspondence relative to the deal.