PH-

Pentagon Huddersfield - Nissan

3.5/5 from 3 reviews.
2.6

Sales great.....after sales shocking!

I would not recommend this dealer to anyone. No issues with Sales side as salesperson wasn't pushy, had good knowledge and did the job he was paid for. The issues all came after signing on the dotted line. Picked up car to find certain pre-collection issues hadn't been resolved, had to return car to be without for 4 weeks while parts were sourced and fitted. Communication was shocking throughout. After raising complaint via Sales manager about issues agreed on compensation of a free Service. Returned car to have first service and at same time dealer was supposed to sort outstanding issue from initial purchase of car. Turns out they bodged the fix and now the issue is worse than before, have had to take this up with Nissan directly to resolve as I would not trust this dealership to deal with it at all given all the issues we've had with them. I warn any one that purchases a car from this dealer, make sure everything is in writing and if issues do arise go via Pentagon Customer Care direct otherwise I'm sure th
3119 days ago
Pentagon Huddersfield - Nissan banner
Product Knowledge
Professionalism
Vehicle quality
Value
Customer Service
Overall Rating
Shocking aftersales
Purchased a used Nissan Note from them after nine months they contacted me saying it was due a service I assumed after spending £8500 on a car it would have had a service prior to me picking the car up .At this time the car had acquired a dreadful noise when I went over any sort of bump so took it in and they said yes the problem is a rollcage bush and would send for a part one month later and sti
Sales great.....after sales shocking!
I would not recommend this dealer to anyone. No issues with Sales side as salesperson wasn't pushy, had good knowledge and did the job he was paid for. The issues all came after signing on the dotted line. Picked up car to find certain pre-collection issues hadn't been resolved, had to return car to be without for 4 weeks while parts were sourced and fitted. Communication was shocking throughout.
Professional Outfit
Having just purchased an ex-demonstrator vehicle from them over the phone, I am delighted with the service I received from them. The vehicle was as described and all delivery timescales were met. They even picked me up from the local Airport, when I said I was flying into Leeds to collect the vehicle. Fast friendly and efficient service from all involved. Well done Pentagon Nissan.
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