NSS

North Star Sussex Ltd

4.7/5 from 421 reviews.
1.0

Horrible experience with North Star Sayers Common. Buy without confidence!

Terrible firm, we had multiple things go wrong very shortly after we bought the car and North Star refused to fix them. We were told that we could only complain through the managing Director Mark Buckle, who refused to put things right, and was arrogant and condescending in his dealings with us. We spent our hard earned money buying a car from North Star, believing that we could 'Buy With Confidence' but in our experience their whole philosophy is geared towards avoiding customer support and aftercare, not promoting it. The warranty that they gave us was pretty useless; it was very easy for a clever chap like Mark Buckle to find reasons for excluding pretty much everything, for example with our second hand car he liked to quote 'fair wear and tear' as a reason to exclude the defects. We would not recommend North Star to anyone, simply because we would not wish them to have the same bad experience as us if anything goes wrong with the car.
2822 days ago
North Star Sussex Ltd banner
Product Knowledge
Friendliness
Professionalism
Customer Service
Value
Vehicle quality
Overall Rating

Dealers response

It is very unfortunate that we cannot identify this vehicle or customer from information supplied. We do not have a 'Jays' Family sale recorded.

However, as much as we endeavour to serve every customer to their satisfaction I am afraid it is not always possible to agree with every demand or wish made of us.

I can say WITHOUT DOUBT that we do not have any issue with honouring our warranties or the consumer law.

We have not got any advices from Trading Standards that we are not, or have not upheld our responsibilities.

Mark Buckle North Star Sussex.

 

north star
2809 days ago
Great service
Recently purchased my second car and it is great. On both occasions I was served by Brian, amazing customer service. The cars themselves were in great condition. Highly recommend.
Ford Ranger
Very happy so far with truck from North Star, Very easy to deal with and sent extra pictures of vehicle I asked for, preparation of vehicle was good and during lockdown all was very professional and clear how we proceeded with the sale
Very happy customer
Happy customer, no messing about let me look over the car, in my own time. I know what I wanted and like. I just don’t like being pushed on a sale, because I’m a girl. They didn’t do that which is refreshing. Took the pain out of it for me, as I wanted a easy change of cars. As I’m waiting a operation so physically hampered. But I was pleased with the staff in the pain free transaction and getting
Great service or a new car
When I needed to purchase a car after mine was written off in an accident I contacted North Star ( a local garage to us). They were very helpful and described the car I was interested in perfectly as, due to covid restrictions , I was unable to view or test drive the car. I felt confident that their warranty and covid guarantee would be honoured if there was any problem. The car was ready at a con
We bought a Seat Leon
Very good experience with the dealer. Truly profesional Team. I really recomand them
Citroen
Contacted the garage re a car that was for sale Citroen C4 staff very friendly and knowledgeable. Able to look at car but no test drive due to COVID. Decided to buy car and arranged pick up due to weather and work not been finished on house had to keep changing date of pick up Staff were really good about it and able to keep car till I needed it . Would definitely buy from again if needed a car an
Kept there word
I was looked for a Vauxhall Zafira Tourer and found one through Auto Trader at North Star. When I called to check its availability I was told they did not have a vehicle at the price quoted but they did go and check. It turns out the price was mis advertised and they immediately offered me the car at the advertised price. There was no pressure to buy but I felt very comfortable buying from them.
Small family car.
Friendly service , quick response and approachable friendly sales people.
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