It is very unfortunate that we cannot identify this vehicle or customer from information supplied. We do not have a 'Jays' Family sale recorded.
However, as much as we endeavour to serve every customer to their satisfaction I am afraid it is not always possible to agree with every demand or wish made of us.
I can say WITHOUT DOUBT that we do not have any issue with honouring our warranties or the consumer law.
We have not got any advices from Trading Standards that we are not, or have not upheld our responsibilities.
Mark Buckle North Star Sussex.