NSS

North Star Sussex Ltd

4.7/5 from 415 reviews.
1.0

Horrible experience with North Star Sayers Common. Buy without confidence!

Terrible firm, we had multiple things go wrong very shortly after we bought the car and North Star refused to fix them. We were told that we could only complain through the managing Director Mark Buckle, who refused to put things right, and was arrogant and condescending in his dealings with us. We spent our hard earned money buying a car from North Star, believing that we could 'Buy With Confidence' but in our experience their whole philosophy is geared towards avoiding customer support and aftercare, not promoting it. The warranty that they gave us was pretty useless; it was very easy for a clever chap like Mark Buckle to find reasons for excluding pretty much everything, for example with our second hand car he liked to quote 'fair wear and tear' as a reason to exclude the defects. We would not recommend North Star to anyone, simply because we would not wish them to have the same bad experience as us if anything goes wrong with the car.
2756 days ago
North Star Sussex Ltd banner
Product Knowledge
Friendliness
Professionalism
Customer Service
Value
Vehicle quality
Overall Rating

Dealers response

It is very unfortunate that we cannot identify this vehicle or customer from information supplied. We do not have a 'Jays' Family sale recorded.

However, as much as we endeavour to serve every customer to their satisfaction I am afraid it is not always possible to agree with every demand or wish made of us.

I can say WITHOUT DOUBT that we do not have any issue with honouring our warranties or the consumer law.

We have not got any advices from Trading Standards that we are not, or have not upheld our responsibilities.

Mark Buckle North Star Sussex.

 

north star
2743 days ago
Kept there word
I was looked for a Vauxhall Zafira Tourer and found one through Auto Trader at North Star. When I called to check its availability I was told they did not have a vehicle at the price quoted but they did go and check. It turns out the price was mis advertised and they immediately offered me the car at the advertised price. There was no pressure to buy but I felt very comfortable buying from them.
Small family car.
Friendly service , quick response and approachable friendly sales people.
Recent Purchase
I have now bought 3 cars from North Star and each of them has been ideal for me. Each time I've been incredibly impressed with their professionalism, efficiency and value for money. Based on my experience I would highly recommend them.
helpful and informative throughout
Brian at North Star helped us choose the best vehicle for our purposes but was in no way pushy. The vehicle itself was in perfect condition (sparking clean, valeted, full service history, new MOT and fully serviced) when we collected it and, now that we have had it for a couple of weeks, we are confident that it is exactly the right choice. We did quite a lot of market research before buying our v
Great experience
I was very nervous buying a car during lockdown, without seeing it, on a click and collect basis. North Star provided me a video walk through of the car I was interested in and answered my many questions! My new car is perfect and the whole process was so easy. I wouldn't hesitate to return in the future.
Purchase of Ford Transit Tourneo
I purchased from North Star previously and returned, as it is a simple , honest and straightforward process . They actually had more vehicle knowledge than the main dealer who had a similar vehicle for sale . Is my first port of call for used vehicles .
Efficient
Upfront and professional
Very good customer service and sales
Brilliant sorted everything for me it was the simplest transaction ever and I love the car, they went above and beyond to sort everything.
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