Disappointed! Appalling after sales experience.
Pre sales experience wasn't great but my nightmare began after I had bought the vehicle, I never received my log book V5, it took many calls/ both to Motor-range and d.v.l.a two months it finally took to receive it. I also was sold vehicle with faulty rear screen for which I sent them independent confirmation from Toyota along with the price. (At point of sale I was reluctant to buy because I lived over 170 miles away from motor-range but was told by salesman that should any problem arise with vehicle I can get it resolved from my local v.a.t registered garage under warranty, and that they will do 120 point vehicle check etc.) I was made to chase salesmen, then service managers to then finally General manager the level of customer service got from bad to worse, my calls emails and letters were ignored, I was made to suffer, Once you've parted with you're money they're just not interested. I will not buy from there ever again!
Ajab
2015-02-19