HCS

Hilton Car Supermarket

3.8/5 from 117 reviews.
1.0

COWBOY COMPANY!

Absolute sham of a company. To start with I called over 20 times to see when I could pick my car up that had already been paid for by my finance company and no one wanted to know. 6 times I was told someone would call me back and they didn’t. When I did speak to someone they didn’t seem to grasp the fact that they had just received £12,000 for my car and they were so blasé about it like I had just forked out a fiver. The guy on the phone was so useless and unenthusiastic and it really put me off buying it. The fact that their customer service was so poor set alarm bells for me so I did a back ground check and found that the car that I was due to pick up had done 103,000 not the 55,000 it had claimed to have done on the advert. All of this was enough to withdraw my sale, however that was two weeks ago and my finance company STILL have not received the funds from them. They keep making all kinds of excuses to avoid paying so this leaves me with £12,000 debt and no car!!! Please don’t put yourselves through thi
2573 days ago
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Overall Rating
Shocking Experience £727 lost and we’ve been duped.
We put our car into a Dealer Auction via Carwow. Hilton Garage won the auction and therefore provisionally bought our car. The day of collection they sent out a car transporter to collect the car. After umming and ahhing he advised that the garage may take some money off the agreed price as there ‘extra scratches’. He would need to speak to them and they would come back with a revised figure. 20 m
By Sammyhumphrey  45 days ago
Full Review
AVOID AT ALL COSTS. WORST CUSTOMER SERVICE EVER.
AVOID AT ALL COSTS. WORST CUSTOMER SERVICE EVER. The worst customer service I have ever received. The car I bought had two issues, the person I dealt with assured me these would be resolved easily and all covered by warranty. I am now months on and have been emailing and phoning daily and am yet to have my issue resolved. At every stage I am promised a call back and never receive one. Each time I
By Jsnelling90 352 days ago
Full Review
Great Service!
It's my First time I purchased a Car from Hilton car supermarket. And The whole process was Fantastic. Excellent customer service. Whole team was soo knowledgeable
By KeiranGalindo 515 days ago
Full Review
damaged my part ex
I looked to buy a nearly new car from Hilton. At the time of my visit I didn't have the car I wanted to trade with me as it was in a garage for a full service. We agreed a price and arranged for collection a week or so after. On the day I arrived with my car and was told that they would inspect it just to make sure there was no damage etc. When the salesman came back he listed faults that were new
By Casper 531 days ago
Full Review
Terrible
Terrible. This was my 4th car from Hilton Garage over the years and what started as an impressive outfit have declined considerably and now operate like a dodgy back street car dealer from the 80's. So I bought an A7, reg A7XYO, from them. I highlighted some paint repairs and a tyre with a chunk out of the sidewall that needed replacing to the salesman Adam which was agreed as was the ful
By bonehead33 782 days ago
Full Review
The second time I’ve had disgusting customer service
They sold me my Maserati and delivered it with the thermostat broken plus my air conditioning wasn’t working. It was sent back and the thermostat was fixed but the air conditioning still isn’t working properly. I have also now received the car back with my rear window heater not working and I am out of my 3 months warranty with them. On top of that they have also got some reason replaced my nice s
By Nick 892 days ago
Full Review
Car broke down after 3 months
Not only did they up the price of delivery AFTER I bought the car, but the car broke down a few weeks after the 3-month warranty. I phoned them, but they said there was nothing they could do. Don't walk away from this dealership, run.
By trudykeane 951 days ago
Full Review
AVOID AVOID AVOID - Sell Faulty Cars
If I could give 0 stars I would. AVOID AT ALL COSTS!!! I purchased a car from Aylesbury recently and within 2 days of having the car the engine management light came on. I called on the day and was told to drive it around and see if the light goes off, obviously this was not something I was prepared to do and they agreed that I could bring the car back for inspection. This was a 2 hour drive to re
By klouise 1032 days ago
Full Review
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