HCS

Hilton Car Supermarket

3.8/5 from 118 reviews.
1.0

DODGY PEOPLE

I bought a car, they've rushed me to buy it quicker, just had a quick look at it, a few days later problems started to show - oil leaks, worn out disc brakes, hard steering wheel, problems with the rear brake too. I was told I won't have a warranty from them, just breakdown cover! They don't look after the cars at all! They won't pay for the repairings!

DON'T BUY FROM THEM!
2967 days ago
Hilton Car Supermarket banner
Professionalism
Product Knowledge
Customer Service
Vehicle quality
Value
Overall Rating
Don’t waste your time
Where do I even start- had seen a car they’d advertised on Facebook & despite reading all their bad reviews (for which there are many!) I thought the garage couldn’t really be that bad. How wrong I was. Called to make an appointment to view the car, when I arrived they couldn’t find the car I was there to see. Over half an hour passed when they’d eventually located it. Despite knowing I wa
By Rach 3 days ago
Full Review
Shocking Experience £727 lost and we’ve been duped.
We put our car into a Dealer Auction via Carwow. Hilton Garage won the auction and therefore provisionally bought our car. The day of collection they sent out a car transporter to collect the car. After umming and ahhing he advised that the garage may take some money off the agreed price as there ‘extra scratches’. He would need to speak to them and they would come back with a revised figure. 20 m
By Sammyhumphrey  154 days ago
Full Review
AVOID AT ALL COSTS. WORST CUSTOMER SERVICE EVER.
AVOID AT ALL COSTS. WORST CUSTOMER SERVICE EVER. The worst customer service I have ever received. The car I bought had two issues, the person I dealt with assured me these would be resolved easily and all covered by warranty. I am now months on and have been emailing and phoning daily and am yet to have my issue resolved. At every stage I am promised a call back and never receive one. Each time I
By Jsnelling90 461 days ago
Full Review
Great Service!
It's my First time I purchased a Car from Hilton car supermarket. And The whole process was Fantastic. Excellent customer service. Whole team was soo knowledgeable
By KeiranGalindo 624 days ago
Full Review
damaged my part ex
I looked to buy a nearly new car from Hilton. At the time of my visit I didn't have the car I wanted to trade with me as it was in a garage for a full service. We agreed a price and arranged for collection a week or so after. On the day I arrived with my car and was told that they would inspect it just to make sure there was no damage etc. When the salesman came back he listed faults that were new
By Casper 640 days ago
Full Review
Terrible
Terrible. This was my 4th car from Hilton Garage over the years and what started as an impressive outfit have declined considerably and now operate like a dodgy back street car dealer from the 80's. So I bought an A7, reg A7XYO, from them. I highlighted some paint repairs and a tyre with a chunk out of the sidewall that needed replacing to the salesman Adam which was agreed as was the ful
By bonehead33 891 days ago
Full Review
The second time I’ve had disgusting customer service
They sold me my Maserati and delivered it with the thermostat broken plus my air conditioning wasn’t working. It was sent back and the thermostat was fixed but the air conditioning still isn’t working properly. I have also now received the car back with my rear window heater not working and I am out of my 3 months warranty with them. On top of that they have also got some reason replaced my nice s
By Nick 1001 days ago
Full Review
Car broke down after 3 months
Not only did they up the price of delivery AFTER I bought the car, but the car broke down a few weeks after the 3-month warranty. I phoned them, but they said there was nothing they could do. Don't walk away from this dealership, run.
By trudykeane 1060 days ago
Full Review
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