HCS

Hilton Car Supermarket

4.0/5 from 106 reviews.
1.0

Absolutely Terrible Service, Full of Lies

Absolutely disgusted with the service received, spoke to sales guy on 5 separate occastions to ask if the car is available during the week, spoke to him on the day i went to see the car on Saturday 1st of June , he advised car has come back from prep and ready to view, drove 1 and a half hours to view the car only to be told car is still awaiting prep not even at the site, couldn't test drive, waited 40 mins to be seen even though i had an appointment, manager took my details and said once car has been prepped and cleaned he will call me on Monday 3rd of June, still awaiting call, rang again on Thursday 6th June was told i will get a call back no call, rang today said i was being transferred to the manager on hold for 12 mins no one answered, also told car has now been transferred from the leighton buzzard branch to the london branch without any reason and price increased, finally put the phone down, stay away from this company, all i got was lies from them, not even been compensated for the fuel
234 days ago
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Value
Product Knowledge
Vehicle quality
Professionalism
Customer Service
Overall Rating
Absolute nightmare
I purchased a BMW from this garage. They mot’d the car while I waited and it passed with 1 advisory. On the drive home the car was banging every time I went over a bump. Also the engine management light came on. When I got home the drivers door would not lock. I reported the problem by email that night. No response. Numerous phone calls and voicemails and emails throughout the week and no response
By Wayne1971 7 days ago
Full Review
Massive regret
Unfortunately bought a car from these idiots. Really wish I hadn’t. They give zero customer service and don’t even bother to call you back. Please don’t buy a car from these guys as it is your hard earned money. When I tried to get hold of any one to discuss the problems with my brakes it was nearly impossible and when I did get someone it was like he wanted an argument. Should have bought from a
By Fergy64 42 days ago
Full Review
Terrible Customer Service, Non-Existent Replies
The customer service at Hilton Car Supermarket is appalling, and the manager has refused to speak to me on the phone on three occasions. The showroom staff also have interesting customer service etiquette, especially the sales rep who asked me to type in all of my own details on the Finance Application form because it would probably be quicker and easier... I reserved a vehicle on Thursday 1st
By josephsparks 168 days ago
Full Review
BEWARE DO NOT BUY FROM HILTON CAR SUPERMARKET
In jan 2016 i decided to ourchase a bmw 1 series from hilton car supermarket, with a 4 year term finance. May of 2019 i has a monor car accident only to be told by my car insurance the car was a write off due to being written off and repaird in march 2015. I purchased this car and it was advertised as a HPI CLEAR VEHICLE, so after calls to hilton which ended in nothing but call our solicitor or yo
By Baptista  181 days ago
Full Review
Absolutely Terrible Service, Full of Lies
Absolutely disgusted with the service received, spoke to sales guy on 5 separate occastions to ask if the car is available during the week, spoke to him on the day i went to see the car on Saturday 1st of June , he advised car has come back from prep and ready to view, drove 1 and a half hours to view the car only to be told car is still awaiting prep not even at the site, couldn't test drive, wai
By gtmk158786 234 days ago
Full Review
Liars and cheats. Id keep away and go to a reputable garage
Awful experience trying to deal with this company. They offered me 26800 in a part ex against one of their cars but when it came to striking a deal took 3k off the price and refused to complete the deal. The main sales guy is a complete waste of space. He is the ultimate dodgy 2nd hand car dealer (which we didnt appreciate until we were ready to drive 4 hours to go and do the deal with a cash t
By Janette 380 days ago
Full Review
2015 Jaguar XF
Bought a Jaguar XF from Hilton car super market and it all went downhill from there! The day I drove it home the car lit up like a Christmas tree with faults. Took a week to have it fixed only to find out it was worse than I took it in! The list of issues were a key that didn’t fit any of the locks, the history I was promised never showed up and every time I tried to drive it I had to have the AA
By Db2018 486 days ago
Full Review
COWBOY COMPANY!
Absolute sham of a company. To start with I called over 20 times to see when I could pick my car up that had already been paid for by my finance company and no one wanted to know. 6 times I was told someone would call me back and they didn’t. When I did speak to someone they didn’t seem to grasp the fact that they had just received £12,000 for my car and they were so blasé about it like I had jus
By Spammy13 578 days ago
Full Review
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