Dealers response
Hi and thanks for sharing your experience of the 9 year old 110,00 mile Honda Civic you purchased some 3 years ago, As when we have previously spoken on the telephone yes the car was advertised with Satellite navigation as an auto feed from the Autotrader and was a mistake we should have picked up on, As soon as you bought it to our attention some weeks after purchase you was offered a full refund without hesitation and you mentioned a worn wheel bearing and again you was offered a full refund or repair to which you declined to return the vehicle, We then as a good will gesture upgraded your warranty and doubled the length of time it was for. All of our cars come with a valet and prepared to good standard most with a fresh 12 months mot and are all inspected by our in-house mechanics.
We occasionally have issues when customers use third party sub prime lenders and finance there cars without seeing them and are disappointed when they have to carryout routine maintenance on them. I do hope we can serve you again in the future and i hope that this has answered some of your issue, If not feel free to call me at any time at the garage and we may discuss again further. Thanks for you review.