Dealers response
Hi Anthony and once again i apologise for the fact that the engine management light became illuminated on you 14 year old Nissan 300z with 120+k miles on it shortly after purchase, As you are aware we asked that you left the car with us as it was a fault on the cooling fan that left the engine light illuminated and was a straight forward repair that was to be free of charge to yourself, I understand that this was not acceptable to you as you had only just bought the car and demanded a full refund that given to you without hesitation. You was that unhappy you decided to steal the spare key for the car and not return it as a protest because you had put some fuel in the car and demanded we bought it off you, which unfortunately we where not able to do. West midlands police where informed and i believe there was a pending prosecution for the theft of the key which it appears you have now returned. Once again i understand your frustration but we did try to resolve your issues but you was adamant we couldn't. Please understand that used vehicles do occasionally have issues but we are here to help, we have a team of excellent mechanics and a fully equipped workshop with full dealer diagnostics so most issues can be remedied on the spot. You have also mentioned lots of negative reviews, Please understand that we sell in excess of 1500 cars annually and have a couple of disgruntled customers like your self over the last 20 years of service, I do hope this helps resolve your gripe with the company but if not feel free to call me anytime to discuss this matter further.
29/06/2017