EWC

Eddie Wright Car Supermarket

0.8/5 from 5 reviews.
1.0

100% avoid

I have had the car since 31.07.2018, it has broken down 3 times now, they forgot to tax my car so was driving round for 2 weeks without tax, I have phoned numerous times to try to sort, not once has anyone rang me back so i have now gone to trading standards to reject car in full and lodged a formal complaint with the finance company as i tried doing a formal complaint with eddie wrights but again, suprise suprise no response. please don't say to ring you as i have done this numerous times to be told everyone is on the phone and someone will call me back, that has not happened once. absolutely awful customer service once the car is out their doors!
430 days ago
Eddie Wright Car Supermarket banner
Customer Service
Vehicle quality
Value
Professionalism
Product Knowledge
Overall Rating

Dealers response

Hi Nicola,

Thank you for your email and I'm very sorry to hear that you've had issues with your car since you picked it up. I've spoken with my colleague, Stacey and understand that she has spoken with you and is looking into having your car brought into our service centre in order to have fully repaired. I'm very sorry for the delay and stress that this has caused but hopefully she will be able to resolve the issue quickly and you will be able to get on and enjoy your new car.

Regards,

Darryl, Customer Experience Manager

 

Eddie Wright
420 days ago
Do not use this garage
Really bad service. They use a third party garage to do the warranty work. Beginning to feel like it is one big scam. Had new engine which I thought was through warranty. RAC know nothing about it. Bruce Cousins garage not able to diagnose obvious knocking noise. I am now beginning to thing they are taking the mick and not even looking at it. Taking this further. Advise now to buy or use other gar
Received documents for a car I did not buy!! But they are not bo
Told me the car was in very good condition so made plans to travel and buy it,however the inside had been scratched on every plastic and metal panel by what could be a dog. Wasted 5 hours & £55 (petrol & Insurance cover) on the strength of that for nothing.They said that it was taxed ready for me as the Post office closers at 5.That's salesman rubbish they know it can be taxed in 10 minutes on lin
100% avoid
I have had the car since 31.07.2018, it has broken down 3 times now, they forgot to tax my car so was driving round for 2 weeks without tax, I have phoned numerous times to try to sort, not once has anyone rang me back so i have now gone to trading standards to reject car in full and lodged a formal complaint with the finance company as i tried doing a formal complaint with eddie wrights but again
No after-sales service
I bought an Hyundai from them last week. They answered emails promptly when enquiring about buying a car. After the purchase I realised that the key tag had been removed with the key number. I emailed them THREE times for this information. They didn't reply to any of my emails once they had got my money ! Appalling customer "service"
Pathetic irresponsible dishonest dealership
We drove 80 miles to test drive a car, after doubly confirming that the car would be in immaculate condition for test driving. We were presented with a car in an appalling filthy state. FALSE information that the previous owner was NOT A SMOKER OR PET OWNER was given to us over the phone. Glen Valentine was very helpful but could not do enough to make up for the gross negligence and failings o
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