ECS

Eclipse Car Sales

4.0/5 from 14 reviews.
2.0

Eclipse Car Sales – Broken car and dealer won't accept rejection

I bought a car from Eclipse on the 7th of June as our family is expanding, on the 27th of June the car developed a problem, at first they were keen to sort the issue, but after 2 weeks of phoning, they don't know what the problem of my car is, they are refusing to let me know the location of my car for my inspection and refusing to accept the car back under good will and under my consumer rights.

Currently, the location of my £24,000 car is unknown and they are refusing to let me know it's location, the problem of the car failure is unknown, our baby is due in 4 weeks and they are now threatening me with their legal team.

I'm sure if you bought a good car then you'll have a good experience, unfortunately our car wasn't good and now we're facing the true colours.

Extremely upset with the service provided, I'm now dealing with Trading Standards, my finance company, my insurance company and the police.

Not what you need when you're putting your trust into a business. Extremely stressed
3209 days ago
Eclipse Car Sales banner
Customer Service
Value
Vehicle quality
Product Knowledge
Professionalism
Overall Rating
Top notch from start to finish!
Professional from start to finish, whether it was over the phone or face to face the guys there done a great job and weren’t at all pushy. They were accommodating with my situation. Noticed a minor issue with the parking sensors when I picked the car up and Paul (sales manager) immediately put a plan in place to rectify them. Thoroughly recommend!
By Jaye S 65 days ago
Full Review
Excellent Service
Excellent Service !!! I bought a 2010 Ford Focus Automatic last weekend and could not fault the service from Paul and his team. I bought the car without seeing it - and was so pleased when I went to pick it up. Paul went through all the paper work and was very thorough and gave lots of advice and tips. The car is lovely - so tidy and clean inside and out. I could not be happier with the ex
By Sean 82 days ago
Full Review
dodgy bmw beware
i bought a bmw from eclipse recently and had nothing but issues , on the drive home noticed something incorrect with the front left wheel it was rubbing and making noise, this resulted in me taking it to a tyre garage and having all 4 tyres changed as they were all worn and cracked in places , upon the tyres being fitted the garage had a great difficulty with the front left alloy all the screws we
By ck 721 days ago
Full Review
Range Rover
A very good friend and work colleague who has bought several cars from eclipse recommended them to me as he was buying a new car himself from them and saw the Range Rover that I have purchased, the salesman Paul was very professional in the service I received and would definitely recommend them.
By Tone4567 920 days ago
Full Review
Quick and easy
From viewing the car online to test driving and purchasing the vehicle was really quick and easy! The salesman were professional and very welcoming!
By Ollie0703 1024 days ago
Full Review
Purchased a second hand car.
I bought a second hand car from Eclipse Car Sales. I had a serious fault on the vehicle after a few weeks of running it. The problem was quite complicated and took a year on and off to find the solution. The car had to go back and forth many times but they always supplied a loan car. What I want to say in this review is that they did not give up on me leaving me in a mess. They persisted at cost
By shaunob1 1359 days ago
Full Review
Fantastic service from Eclipse Car Sales
I have just purchased a car through Eclipse Car Sales and I have to say this was one of the most enjoyable experiences I have had in purchasing a vehicle. Staff extremely helpful and willing to go the extra mile to make the customer 100% happy in return ensuring that best chance possible for repeat business. I will certainly be recommending Eclipse Car Sales to all friends and family as well as re
By wiggan80@googlemail.com 1508 days ago
Full Review
phone
would be better if they phoned you when they said they would but no they only text me
By davearthur 1599 days ago
Full Review
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