ESP

E S P Cars

3.5/5 from 23 reviews.

0.0

Arrogant service

Having recently purchased a vehicle from e s p for 30k I must say what a dreadful experience. Car sold to me with two worn out tyres and still managed to pass MOT at ESP. Having the vehicle checked by my local BMW dealer they informed me that it is impossible for my vehicle to pass MOT with two tyres worn down to 1mm on the edges almost exposing the cords. I informed the salesman who told me that this is normal for heavy vehicles. Talked me into buying supaguard which wasn't carried out. I have now reported the matter to VOSA and also trading standards of Nottingham council. I should have gone to a BMW dealer and paid more atleast I would receive a better service. Overall this place lack customer service skills and manners. They need to be sent to a customer service course to understand customers requirements and ensuring a quality service is delivered. A tip for anyone thinking of buying from ESP please don't!!! Biggest mistake I have made. In the end I have had my tyres replaced as ESP say tyres are acceptable at 1mm close to the ply of cords as a MOT pass.

Ssingh 3626 days ago 2015-06-03

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Overall Rating

Great service

Bought a Jaguar XE last week from ESP. Great online professional sales service enabled me to collect in a covid safe environment. Car prepared and presented in better condition even than the photos depicted

By SIMON DRISCOLL 1573 days ago

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They lied about the mileage

They said the car was being sold at 25000 miles. I bought a 4 series convertible from them. Once i reached home i checked the miles and it was 26500 something. I wasnt happy, tried to email them and get their response, none ! Once you will buy from them, thats it , its you and your car. Be careful.

By Ali Mairaj 2551 days ago

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Excellent 5* Dealers

Travelled from Essex to collect my car. Phil,Moran was an absolute Gent. Nothing was too much trouble. I would definitely come back and can’t recommend you enough.

By Petjul 2566 days ago

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ESP Cars duping

Brought a vehicle from ESP in good faith. They failed too disclose that vehicle was accident repaired when they fully knew about the history of the car. Very untrustworthy and regret ever buying from them. Don't let the high end cars and look fool you they're a cowboy seller.

By Happy go lucky 2757 days ago

Full Review

Waste of time.

Went to part exchange my higher priced vehicle which they said they would take in. They didn't after making a 400 miles round trip. They had 'someone else' who was going to buy it. I can't comment on the cars they sell as I didnt exchange it, ended up selling my privately for more. Don't waste your time going down to part exchange, very unprofessional and lied through their teeth about having mone

By qmukfx 2839 days ago

Full Review

Golf R

Just a quick note , I was looking for a golf R on Ebay when I came across a red golf dsg which was exactly what I was looking for, so I phoned the number advertised and enquired about the car and immediately put down a large deposit not knowing the company or where they were based, phill informed me the was not in the showroom yet and would take a week to come in which I didn't mind as I was in ho

By Skylinegrtbaz 2927 days ago

Full Review

Excellent from start to finish

Felt very welcome as soon we arrived met phil after speaking to him on the phone and he greeted us with a big smile and a cup of tea. He left us alone to browse all the wonderful cars they have no pressure no pestering. Phil moran was a absolute diamond and would recommend him and esp cars will definitely do business again thank phil.....

By Creddy2210 2960 days ago

Full Review

Fair valued and warm part exchange

I recieved a very warm welcome upon arrival from various salesman and was directed to the car, I received various key points of knowledge on my now loved car. We got down to business quick and got my car fairly valued and my payment scheme sorted within an hour. On collecting day the car was faultless all errors were solved and was well Valeted. I will be coming back here for my next purchase for

By Joshua_ritchie 2972 days ago

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