AKL

Alan Kerr Ltd

0.6/5 from 3 reviews.
0.4

Deeply unsatisfactory

We are currently waiting for roadside recovery in the,van we bought from Alan Kerr in November 2014. This is our first trip out. Problems with the suspension leading to a blow out on a dual carriageway. After we bought the van there were a series of small problems (cupboard stays, the bed broke etc) which they took months (literally - we only got the van back in February 2015) to sort out. The communications between the sales, parts and service teams is nil. Tonnes of broken promises and hugely frustrating. The van went in twice over the period of 6 weeks and both times they failed to fux it, returning it with the same problems as it went in with...basically they were quick to take our money. The follow up care was very poor. This latest is dangerous, though. We have only travelled 400 miles in the van before having suspension problems. Of course, because they took so long to fix the initial issues with the van we are now out of the warranty period, although I am going to fight this.
3681 days ago
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Malfuntioning Car
I purchased a Jeep Grand Cherokee from Alan Kerr Leisure in Feb 2017. The engine warning light came on when I was 100 miles into my journey home. Pulled into service station and called them - they advised me to drive home & get the issue fixed at a local garage. Now I'm £200 out of pocket as all they have done is referred me to the warranty company who won't pay the whole bill for repair. All this
Deeply unsatisfactory
We are currently waiting for roadside recovery in the,van we bought from Alan Kerr in November 2014. This is our first trip out. Problems with the suspension leading to a blow out on a dual carriageway. After we bought the van there were a series of small problems (cupboard stays, the bed broke etc) which they took months (literally - we only got the van back in February 2015) to sort out. The com
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Ensure you check 1105% everything that is put in front of you with this company, including the vehicle and any paperwork, wouldnt use them again. Had a number of problems which were not fixed depite the vehicle being there for weeks, had to reject vehicle in the end.
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