Two wasted visuts
Two wasted visits to swansway jeep. Dire customer service.
1st visit 6 weeks or so ago. Left to wander about for over 20 mins before a sales person took any interest and once they did show interest knew nothing about their own car or our part ex.
Then booked a visit to test drive a grand cherokee at lunch time today ( 15th april) made the booking with matt at approx 2pm on 14th of april and he took a contact number etc.
Got to dealership at 11:55 to find a sold sign in the widnow of the car. Told 3 different things by 3 different people - 1st that a trade offer came in late on tge 14th, then that it must of just been put out of the way for us (that said by a salesman called scott) then the sales manager said the sale hadn't come through till 11:20.
Either way we where not contacted. Wasted a few hours out of our day and wasted fuel and toll charges. I sincerly hope it was infact a trade sale as we had a substantial deposit with us in cash and the rest in the bank ready to go and i'm sure we'd of