SD

Surecar Direct

4.5/5 from 65 reviews.
5.0

2nd review after taking car in under 3 month warrantee

This is the 2nd review we've left as we found a couple of faults on the car we bought that needed sorting and so returned to Surecar to have them rectified. Half expecting them to say 'these problems aren't covered' we took it in anyway as the repairs side of the business had quite good reviews and is long established so we would have to get the work done somewhere..... what an unexpected surprise to be told, absolutely the repairs are covered under the warrantee and they sorted it without quibbling. OUTSTANDING service, I cannot rate this company and it's customer service highly enough. This was our daughters first car and we are not used to buying from used car salesrooms but the service we have had here is far better than main dealers buying a new car. Buy from them without hesitation this is a reliable trustworthy trader and we can see why they have been in business for such a long time. We will definitely come back when our learner son needs a car.
61 days ago
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Overall Rating
Bought Mazda 3 from Surecar Direct
Excellent service from start to finish. Explained Surecar Direct procedure clearly so we knew what to expect. Car ready when said, well prepared. Martin was a pleasure to deal with. Had small issue shortly after collection Martin instructed us to take car back, fixed while we waited. Would highly recommend them. Did not talk jargon or baffle us with tech talk, such a rarity in this day and age.
2nd review after taking car in under 3 month warrantee
This is the 2nd review we've left as we found a couple of faults on the car we bought that needed sorting and so returned to Surecar to have them rectified. Half expecting them to say 'these problems aren't covered' we took it in anyway as the repairs side of the business had quite good reviews and is long established so we would have to get the work done somewhere..... what an unexpected surpris
Excellent first car buying experience
Exceptional customer service all round. Martin was really friendly and extremely helpful as this was my first car buying experience. The car came with a full MOT with no advisories and a full service. I couldn't be happier with my new car - will definitely be back! I would highly recommend Surecar to anyone. Many thanks Martin!
Top car dealer
SureCar direct deliver fantastic customer service both during and after sale. Polite, friendly. knowledgeable staff who will always do their best to help out no matter what the issue might be. You can feel 100% confident when purchasing from this dealer.
Highly Recommended
I have bought two cars from Surecar Direct and I couldn't be happier with both experiences. Martin made sure both cars had a fresh MOT, and were thoroughly cleaned before handing them over. Everyone there is really friendly and let you look around at your own leisure. Can't fault both visits.
Mazda 6 Sport
I was looking for an automatic for my wife who has been ill so spotted a Mazda 6 on line and went over to view it and found car was in lovely condition. All the staff were very professional and polite and couldn’t do enough to help with purchase and made the whole process very easy. Would highly recommend them to anyone and will be looking to ask them to source another car for me in the future.
Poor Vehicle Description
Travelled 200 miles return trip to buy a car from this company. Car was described in excellent condition and spoke with Martin Cupper on the phone, prior to leaving a deposit, who said the car was going in their workshop and my wife would be delighted. On arrival all four alloys were badly scuffed, paint damage to front and rear bumpers, car covered in scratches and steering wheel badly worn. Whe
Will tell you anything to get your money, once they have it.....
I bought a car recently and have had nothing but problems, I've chased Martin but getting anything sorted is close to impossible, I've ended up paying for repairs myself. Nothing was done to car, service, cleaning etc, I'd expect more when buying a car for nearly £8k.
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