3.5/5 from 65 reviews.

Very poor customer service

Good prices, excellent customer service, especially from Sam Coventry who made the process easy and his attention to detail, explanations and thoughtfulness were spot on. I would recommend him as your next representative.

Update: Couple of things to be sorted after sale - Customer service was made aware about this. Still waiting to be contacted by customer service rep.

Update on update: One week in workshop the steering issue is fixed. Poor communication is the problem of this place. Thanks to people like Sam Coventry this place is still standing.

Second chance: I picked up the car from workshop the other day. After my normal commute I noticed on steering I can still hear a metallic clanck and the fan noise is louder than before. Guess what, I call them and I received the same message as always: We will pass the message and somebody will call you back ASAP. I'm really sorry for Sam C, but his manager and the branch manager really don't care about their customers.

Update from 24th of Nov: My car is still
265 days ago
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Mercedes E-Class
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The staff reviews say it all.
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Unbelievable experience and would 100% recommend to avoid!
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Viewing & Test drive experience
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Avoid at all costs
Unfortunately Sascron have made the car buying process one of the most frustrating experiences I’ve ever had. We travelled for 2 hrs to be met by the salesman who had prepped the wrong vehicle for us to look at. The vehicle we had come to look at was shabby and not for us but we did find another that we liked. He was reluctant to let us drive the vehicle until we had agreed to purchase it. Despite
Excellent experience
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