NSS

North Star Sussex Ltd

4.6/5 from 362 reviews.
4.5

Friendly, professional service.

My husband and I went to North Star actually on our way to another dealership and left with a car! We both felt that the Vauxhall Viva we purchased was too good to let go having an exceedingly low mileage and being in such good condition as it had been a Motability car prior to coming to North Star. Our salesman put me at ease almost immediately and gave me a lot of information on the performance of the car. It drove extremely well during the test drive and although the price was higher than we had intended spending we felt it was worth it.

The whole process of purchasing the car was speedily and efficiently carried out and the car was ready for collection after having a final full service and clean on time and the final paperwork completed efficiently and speedily. Two things came to light afterwards - one was that he failed to explain to us that to start the car you needed to press the clutch down before turning the key in the ignition. It took us some time the next morning to work this fact out! Al
29 days ago
North Star Sussex Ltd banner
Value
Product Knowledge
Customer Service
Professionalism
Friendliness
Vehicle quality
Overall Rating
W.A.V. Peugeot tepee
At time of writing, vehicle is now out of 3 month warranty. Of course the exhaust fell off 4 days before it expired. Needless to say not part of cover. It required a bespoke replacement costing £460. Fitted!!! With hindsight, should have secured discount and changed cam belt myself. Because its not possible to find sign of it being changed. Lesson learnt! I will do it shortly. All that said seems
Top Marks for North Star
When I picked the car (a six year old Hyundai Velostar) up it had been serviced, everything was as it should be, and was also lovely and clean. I have had the car a couple of months now and am still very pleased with it. I think that this dealership is trustworthy, friendly and efficient. I would recommend North Star and would definitely consider buying from them again.
Good service
iles away and negotiated my purchase over the phone. They couldn't have been more helpful, the car was ready for collection as agreed, it was well prepared and serviced with a full MOT. I'm really happy with my car.
Friendly, professional service.
My husband and I went to North Star actually on our way to another dealership and left with a car! We both felt that the Vauxhall Viva we purchased was too good to let go having an exceedingly low mileage and being in such good condition as it had been a Motability car prior to coming to North Star. Our salesman put me at ease almost immediately and gave me a lot of information on the performance
All round great experience
Friendly staff left you time to decide no sales pressure. Professional guys straight forward transaction . Highly recomend . Delighted with the car.
Decent service and decent cars
Recently used North Star again, very fair and honest trade in against a clean and tidy second hand car. On test driving the vehicle it was found that the clutch could slip, this was replaced without hesitation in the deal. Would use again.
Really Happy with Passat
I am really happy with the sale of my Passat. I had to bring my car back to have the Water Pump and cam belt changed, which was all done for free under the warranty. Will definitely buy from here again. Bryan was great upon handover, swift and organised.
North Star - First Class
Everything went to plan. Good friendly efficient service.
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