MMO

Maclan Marsh Of Cheshire

4.7/5 from 65 reviews.
1.0

Very disappointing, my worst car buying experience

I bought a car from Maclan Marsh back in May this year, initially I was pleased with the transaction I was greeted well, and they answered questions I asked. Unfortunately, my experience soon changed 10 miles into my journey home when the exhaust back box completely fell off leaving me having to get recovered. From then they became extremely unhelpful towards me, communication was slow and took 5 days for me to get my car back on the road. When I got the car back it was a welded exhaust not to an adequate standard still blowing and sounding awful. What makes things worst is they sold me the car listed as no advisories, but I later find out there was advisories surrounding the exhaust, I put this to them for an explanation which I have never got. It seems the 3 month warranty that edged me to using Maclan Marsh stands for nothing as it hasn’t been fulfilled. I still haven’t received the new exhaust that I was promised. I wish I would have researched them as a business beforehand (not just review sites).
11 days ago
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Dealers response

Completely Untrue !!!

The vehicle was sold with a full 12 months MOT of which all are done independently. On the MOT were 2 minor advisories which we asked the garage to do so that we then knew that the car had absolutely no faults. Once an MOT has been done and even though the advisories listed on the certificate are done they can not be removed from the certificate and this was shown to the customer and the repairs done were also shown to the customer. Furthermore the customer road tested the vehicle, inspected the vehicle and signed to say he was 100% happy with the vehicle before driving away. Once on his way home and by his own admission he went over a speed bump and judging by the photographs we received it must have been at some speed and completely ripped the rear exhaust silencer clean off the car. He then proceeded to telephone us with a torrent of abuse. Despite this and to continue the excellent reputation we have we told him to take it to his local garage on the Monday morning as it was now Saturday afternoon and ask them to contact us once they had inspected the vehicle. The garage duly did this and confirmed that the exhaust had been ripped clean off at the joint, and that fortunately the customer had not damaged the silencer and it was still in good condition and could be welded back on. To keep the customer happy despite his outburst on the Saturday and the situation not being the fault of Maclan Marsh I agreed for the garage to undertake the repair so that the customer could use his vehicle. Since this happened in May the customer has done roughly 3000 miles in his car without issue. Unfortunately during this time we have continued to receive abuse and threats from the customer demanding a new exhaust system at £500 which is completely unacceptable we feel as there is nothing wrong with the system on the car and the issue was caused by the negligence of the customer in the first place, and all we did was show good will. Finally in an attempt to appease the customer I asked the garage who repaired the exhaust to inspect the vehicle again which they did and they confirmed that it is absolutely fine, they did however make comment to there now being recent damage to the front of the exhaust. I will allow any decent minded sensible person to draw there own conclusions from this review. All I can say to the customer who left the review is that if you continue to drive in the manner you do and treat people the way you do then you are not going to get very far.

 

MacMarsh
10 days ago
Very disappointing, my worst car buying experience
I bought a car from Maclan Marsh back in May this year, initially I was pleased with the transaction I was greeted well, and they answered questions I asked. Unfortunately, my experience soon changed 10 miles into my journey home when the exhaust back box completely fell off leaving me having to get recovered. From then they became extremely unhelpful towards me, communication was slow and took 5
Brilliant Old Fashioned Professional Service
Having been messed about in the past I was cautious when looking for a car. I did all of my research online and to be honest was a little put off by the previous review left for Maclan Marsh but I went ahead and spoke to them anyway. I am so thankful I did as the service was 1st class. They emailed all the details of the car to me as I was 150 miles away from them, they even sent me a walk round v
Excellent service
Excellent customer service, very helpful & professional service. Good quality cars at realistic prices. Really couldn’t have asked for any more. We would highly recommend.
Great friendly professional service
Thanks so much to Darren at Maclan Marsh for his great professional and friendly approach to selling me a car. He sent me high quality videos of the inside and outside of the vehicle as I was 250 miles away and couldn’t get to view it. Darren was very polite, answered all my questions and even delivered the car to me 250 miles down south! Thanks very much. Would highly recommend this company to ot
Great car greag service
I bought my car from maclan marsh and it all went 100% as i should. Great service great car. And most important honest.
Great service
Welcoming customer service, which was great as we drove 2 hours to see the car. Online advert gave us good information and pictures, so we could proceed with a viewing. Darren was happy for us to fully look over, take our time and test drive the car without any sales pressure, and was accommodatingly negotiable on a price with which we were all satisfied. We had a part fitted to the car under warr
C220 cdi coupe
We live in surrey and travelled up to see Darren’s c-class after he walked me round it on the phone describing the vehicle. We found this company to be very helpfull and car seems to be great!
Highly recommended dealer
No Del Boy here , easy to deal with and totally transparent from start to finish. Car is a belter and my son is over the moon. Would recommend this dealer no problem so go along and have a look at his stock, Thanks Darren
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