MMO

Maclan Marsh Of Cheshire

4.6/5 from 75 reviews.
1.0

Avoid this dodgy dealer

I wish I had read the reviews before I approached this seller. I bought a Jaguar X Type that was advertised as "faultless" "stunning example." Driving home from the garage I had problems with the Engine Light coming on and the car entering Limp Mode.

From that point onward, enter deception and lies, having the car for weeks and weeks at a time to "Fix" it, only for the same fault to reoccur. They then avoided any and all contact from me after promising "I will fix it and you will be driving that car for years to come." Well screw them, the Bank got my money back.
158 days ago
Maclan Marsh Of Cheshire banner
Value
Product Knowledge
Customer Service
Vehicle quality
Professionalism
Overall Rating

Dealers response

Fake Review

As You Will See From Our Reviews We Try Extremely Hard To Keep Customers Happy Especially When There Is An Issue And As You Will Read From Our Reviews We Always Do Everything Possible To Rectify A Situation And Keep A Customer Happy.

Unfortunately In This Instance It Is Not Possible As This Is Not A Real Review From A Real Customer. We Have Reviewed Every Customer Experience Over The Past 12 Months And This Situation Has Never Occurred. We Have Even Spoke To Our Bank And Merchant Services Provider As This Customer Claims To Have Had His Money Refunded By His Bank And If This Was True It Would Have Involved Our Bank And Merchant Services Provider And They Have Confirmed No Such Event Has Happened.

It Is All Very Well For This Person Hiding Behind A Key Board To Try And Discredit The Good Name And Reputation Of A Business And Thinks This Is Funny. But This Is A Serious Matter And Thankfully One That Authorities Are Increasingly Taking More Seriously. Thankfully This Is Our First Experience Of Being Targeted In This Way And I Can Tell You It Is Not A Nice Feeling. I Have Asked Car Buying Advisor To Remove This Fake Malicious Review ASAP And We Will Provide Them With All Of The Necessary Details To Prove That This Review Is Fake And Malicious.

In The Mean Time Maclan Marsh Hope That You Will Accept That This Is Not A Legitimate Review And Will Instead Read The Dozens Of Reviews On This Site That Portray Our Business In Its True Light. Thank you

 

MacMarsh
146 days ago
Superb Trader - Thanks - Highly Recommended.
In this world of dishonesty and greed, how refreshing to have found Darren of Maclan Marsh motors. Nothing is too much trouble and my car was fairly priced and excellent quality. It had a slight problem and Darren sorted it out for me and all is working perfectly. I know exactly where I will be going for my next car as peace of mind and service with a capital ā€˜Sā€™ is included in the price! I
Audi A6 Delivered to North Devon
My first time buying a car without seeing it in person, Darren could not of been more helpful. Started with 2 videos of the car in question and emailed all the history. Darren then went and had the car Air-con re-gassed and a body shop mop polish to clean surface scratches. Darren arrived on the day agreed and earlier than expected. All round great service, super vehicle and a very good price. O
More than Satisfied
Having spent a long time searching for the vehicle we wanted we came across Darrens advert for a Nissan Pathfinder. From the first phone call we were very keen to view the vehicle, and discussed a part exchange on our current vehicle. We made an appointment and from there it was all pretty plain sailing. The vehicle was well presented with a couple of issues which we were made very aware of. W
Excellent customer service
Darren was so helpful when I traded my car in with him for a Mercedes C200. I was terribly nervous as you hear such horror stories. He was polite and courteous and answered all the questions I asked, and it was a lot. My car is everything he said it would be. I will be back to Maclan Marsh whilst Darren is there, Thankyou for my car and the courtesy you have shown. Alison Parry
Avoid this dodgy dealer
I wish I had read the reviews before I approached this seller. I bought a Jaguar X Type that was advertised as "faultless" "stunning example." Driving home from the garage I had problems with the Engine Light coming on and the car entering Limp Mode. From that point onward, enter deception and lies, having the car for weeks and weeks at a time to "Fix" it, only for the same fault to reoccur. Th
Excellent car and excellent customer service!
I have just had the pleasure of buying a car from Darren at Maclan Marsh. The car had full service history totalling thousands of pounds and I drive it home from Cheshire to Leicestershire and it quite clearly is everything the dealer said it would be . I part exchanged a car that needed work and was given and excellent part exchange price and the customer service I received was simply outstanding
Above and beyond
I saw this car online and in comparison with others of similar year and mileage, it seemed a really good deal. Problem was that we are in Brighton and Darren is in Crewe. However not only did he deliver the car to us, driving it down himself, he took away our old one in part exchange. Throughout the process he was helpful and responsive - taking time to answer questions and taking the worry out of
Skoda Octavia
Couldn't be happier with everything, despite being in the motor trade for 30yrs ive never bought a car without seeing it before. But darren sent me loads of pictures a walk around video showing any imperfections and everything thing else, emailed me the service history and anything else I asked for . He also delivered it to me 300+miles personally.. on a tiny deposit.. never any pressure or sales
< 1 2 3 4 5  ... >