Hi Roger i'm sorry you feel you have had to leave a not so favourable review the 12 year old 110,000 mile Honda Civic you bought from us. I will try and answer a couple of you concerns here for you. I can see you have concerns about having to pay £120 to a third party unknown to ourself to collect your new vehicle? I do apologise that this is the first instance this has been bought to our attention snd unfortunately we don't off a delivery service to customers whom have bought a car blind subject to subprime lending as we always advise customers to inspect there new purchase fully to avoid any buyers remorse in the future when the payments start to come from there bank account. You have mentioned the vehicle had no oil in 1 week after collection and you had to put £56 oil in the car? even tho the car had just been serviced free of charge pre collection, I can assure you if we had failed to add oil after the service i very much doubt it would have driven the 200 mile trip home to you then another 1 week driving before this became apparent. The vehicle was sold with a fresh 12 months mot carried out by an independent garage which passed the brakes fine without a mention on the advisories pre collection, And when you contacted us regarding reimbursing you with the £56 and replacement brakes this was in November 2107 even tho you claimed to have had problems from day 1 some 5.5 months earlier. We always take any complaints seriously and are proactive in trying to get a speedy resolve for our and the finance companies clients, but when the complaint comes in some time after purchase its sometimes difficult to get to the bottom of weather it was a maintenance issue that was there at the point of purchase. I have included a reply that we received from your lender that they also sent to you below. I do hope this clarifies the situation but if not please feel free to contact me at the garage any time. Regards.
The customer (email below) has sought unauthorised third party repairs.
Due to the lack of evidence demonstrating these faults were present at the time of the sale (and the dealership stating in November 2017 they were happy to inspect the customer vehicle) we would be unable to support the customer’s claim nor hold the dealership responsible.
T 0161 850 4939